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Justin Yuen
Can sustainability leverage social media?
by Justin Yuen - 7.10.08

Ten years ago at a Nike sustainability event, I saw a short PSA called the Power of One that captivated me with a handful of powerful examples of individual actions that changed the course of history. The sheer prospect of being empowered to change the world was intoxicating. Then reality set in.

Taking individual actions that impact the people around you is one thing. Actually making a difference inside an entire organization, industry or any large system is another beast altogether. Scaling your impact and feeling connected to a movement seemed like a pipe dream.

Today, social media hype is everywhere. Count the number of times you hear about, read about, or visit Wikipedia, YouTube, Facebook, MySpace, Twitter, blogs or some other hot web destination in a day. Chances are, it's about the same as the number of emails in your inbox.

In the U.S., 56.9 million adults (37 percent of all adult Internet users) use social networking sites at least once a month. And a whopping 70 percent of U.S. teens visit social networking sites once a month. People are connected in ways we couldn't imagine ten years ago.

Social marketing
What does this mean for sustainable industries?

Social marketing is a chance to engage people about your product or service. But don't get this confused with general online marketing tactics. It's about connecting with your customers in a transparent, authentic and honest way. Social media is all about dialogue, not controlled marketing messages. Things can get messy. That 's the point. Truly compelling social media creates meaning, value, and strong connections.


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With the internet being the next business frontier, and our children inheriting many environmental problems, I do believe the big social media internet companies will have to carry their weight with sustainability. That being said, I think many of them are doing a good job of that and in doing so, providing an excellent model for others to follow.

Posted by Evan on July 15, 2008 01:24 PM

For more opinions on this topic, also view the discussion happening at: http://www.linkedin.com/answers/Sustainability/green-business/ SUS_BUS/277051-709244?browseIdx=0&sik=1216909920619&goback=%2Eamq

Posted by Justin Yuen on July 24, 2008 07:34 AM

This article raises a few interesting points. First, Justin's right that the tools aren't super-important, because they're becoming ubiquitous, and thus easy to add, or subtract, or swap out. One of the ways that this is changing Web development projects is a strategy of "put it up there and adjust" instead of "plan, debug, and push." Second, "social marketing" is an important concept. The old way of marketing ("identifying, anticipating and supplying customer requirements efficiently and profitably") implies that the consumer is passive in the process. What's now happening is that the process is inverting. Music fans are mashing up their own songs. Lego enthusiasts are co-creating the future of the Lego Mindstorms product line. Consumers are hacking Sony PSPs, iPods, cars ... the list goes on and on. If a company believes they're the source of innovation, they're wrong. One of the consequences of an open-source world is the mass innovation Justin describes. The formidable challenge for businesses is coming up with a business model that allows open innovation that in turn adds value to the product or brand. (A good limited example of this is Nike and iPod collaboration, and the community that's sprung up around nikeplus.com. But what happens when companies can't keep pace with consumer-driven innovation?) Third, this coming storm of consumer behavior is really good for sustainability efforts, because the ethic of transparency and collaboration that's come from sustainability movements ties in really nicely with the open source ethic. (continued below!)

Posted by John Ochwat on July 31, 2008 03:28 PM

More important, it's just hubris to think a small group of people are going to work in isolation and come up with a perfect product or innovation. Besides, it takes too long. Why not tap the power of the community, by sharing it and allowing people to hack your ideas and make them better? Heading from our current lifestyle to one that's sustainable requires rapid, drastic changes in lifestyle -- in other words, fast innovation, and rapid knowledge transfer. Luckily, open source collaboration is a great way to go about doing that, and social media gives us the tools to do it.

Posted by John Ochwat on July 31, 2008 03:29 PM


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