Listen to the children
Given the technological prowess of today’s youth and their passion for environmentalism, it was only a matter of time before kids started pressuring companies directly to change their dirty, earth-harming ways. That combination of gumption, cuteness, and ability to enmass an audience spells big trouble for companies that don’t pay attention.
At Sustainable Brands 2012, Andrew Winston took to the stage to discuss the New Shape of Leadership. One of the issues that is facing all companies is increasing pressure from consumers – most notably, the young ones.
Just take a look at this campaign against Crayola on change.org:
The kids aren’t just complaining, they are making concrete requests. Says Zachary, age 9 “I love your markers, but I’d like to tell you it’s polluting. So can I please send some of your markers back? I love your product, but hate pollution.”
Not only are kids asking for change – they’ve got numbers to back them up. The change.org petition has received over 76,000 signatures
Winston was quick to point out that this issue is not unique to Crayola, “Every company has an issue like this that a 9 year old is going to bring to their attention.”
So what is a company like Crayola to do?
Winston advises them to pay attention, and respond.
Every parent knows how difficult it can be to say no to a child – just imagine the power of a mob of thousands of them who are raising an issue politely and suggest a concrete course of action to boot.
The combination is very powerful, and companies, especially those which count children among their consumers, would do well to listen.
Children deserve the same right to share their concerns, and have them noted and hopefully addressed, as other stakeholders.
Given that they have time on their hands and many years of life to lead as consumers – it’s a short term investment with the potential for long term return.
Readers: have you seen examples of companies that are doing a good job engaging kids? Share in the comments!
image: Swami Stream via Flickr cc (some rights reserved)